Help and support
Quick answers and a direct way to get in touch.
Tokarea does not ask for an email address or password. Your access depends on a pseudonymous technical account linked to this installation, the group code and the person you selected within the group.
Join or return to a group
- Check that the code has six or eight characters. You can paste it exactly as it appears in the invitation.
- Anyone with the code can confirm that they wish to join. If you change phones or leave the group, you can rejoin using the same code while the group remains active.
- If a name is shown as unavailable, another installation may have claimed it. Someone in the group can review teams and members in Settings.
Changes are not appearing
- Make sure the device is connected and wait a few seconds for synchronisation to finish.
- Close and reopen Tokarea if the app says an update is ready.
- If the issue affects only one group, check in Settings that you are still a member of it.
Notifications
Notifications must be allowed both in Tokarea and in the device settings. In Tokarea, you can choose the level of detail and pause specific groups.
The person who performs an action does not receive their own notification. Some general changes are sent only at the more detailed notification levels.
Leave or delete data
You can leave a group from Settings. This removes it from the device and releases the name, but the group continues for everyone else. The full group can be closed only when no other devices remain linked.
To delete the entire technical account, open Settings → Privacy and data → Delete account. You can also open Privacy and data from the opening screen when no group is open.
If you need to exercise another privacy right or cannot access the app, email [email protected]. Do not send invitation codes, screenshots or any other personal data that is not needed.
Report content or conduct
On the detail screen for a task, shopping item, expense or participant, tap “Report a problem”, choose a reason and add details only if needed. The app will send private technical identifiers and display a TKR-… reference for follow-up.
If that option is unavailable, use “Report a problem” in Settings or email [email protected] with the screen, an approximate date and the minimum information needed. Do not send the invitation code.
Contact support
Email [email protected] and explain what you were trying to do, the device model, the iOS or Android version, and the Tokarea version shown at the bottom of Settings.
Do not include expense descriptions, real names, invitation codes or other private information unless it is essential to resolve or delete a group.